Sorry to hear about all the difficulties you have experienced. Thank you for providing all the detail you have. Someone from Adobe will contact you. If needed you can contact me directly at kenrice@adobe.com.
I have the same problem identified here: am running Windows 7 on a new Dell Vostro, have a subscription to Creative Cloud, have never installed a trial version of the software, and recently installed Premier Pro. The first time I try to run Encore, I get the two screens shown in that thread and repeated here:\"Adobe Encore CS6 cannot run in trial mode. Please relaunch the application and provide a valid serial number.\"\"Adobe Premier Pro. Provide a serial number.\"I had previously got the problem identified here: -pro/kb/missing-sequence-presets.htmlFollowing the recommendations fixed the problem, but still Encore has the same issue.When I access this URL: get the message:\"Congratulations! You have successfully connected to Adobe License Management Server.\"It appears this is a common problem, but there does not seem to be a common solution. For example, here: ://forums.adobe.com/message/4589055I checked and have no \"Hosts\" file.Further, here: have found that waiting or rebooting the PC does not fix the problem.Lastly, I tried that proposed here: -photoshop-cs6-asks-for-serial-number-after-signing-up-for-creative-cloud/And that did not work either.Illustrator, Photoshop, and Premiere Pro all work fine.So, what is the solution?Update, 2012-11-06. I spent 30 minutes on a chat session with Adobe support. The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. To prove the point, the support person pointed me to this page: on that page, Adobe has done something clever and stupid. If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. If you view the same page under Windows 7 it does show Premiere Pro. I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved!But I sent him a link to this page: However, the support person told me I needed to contact sales. I called them and asked the support guy to wait on the chat session until I had an answer. The lady in sales said that Encore is definitely included in Creative Cloud. But as I was about to relay that information to the support person, he ended the chat session!The pleasant lady in sales said she would transfer me to phone technical support. 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The first time I try to run Encore, I get the two screens shown in that thread and repeated here:\"Adobe Encore CS6 cannot run in trial mode. Please relaunch the application and provide a valid serial number.\"\"Adobe Premier Pro. Provide a serial number.\"I had previously got the problem identified here: -pro/kb/missing-sequence-presets.htmlFollowing the recommendations fixed the problem, but still Encore has the same issue.When I access this URL: get the message:\"Congratulations! You have successfully connected to Adobe License Management Server.\"It appears this is a common problem, but there does not seem to be a common solution. For example, here: ://forums.adobe.com/message/4589055I checked and have no \"Hosts\" file.Further, here: have found that waiting or rebooting the PC does not fix the problem.Lastly, I tried that proposed here: -photoshop-cs6-asks-for-serial-number-after-signing-up-for-creative-cloud/And that did not work either.Illustrator, Photoshop, and Premiere Pro all work fine.So, what is the solution?Update, 2012-11-06. I spent 30 minutes on a chat session with Adobe support. The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. To prove the point, the support person pointed me to this page: on that page, Adobe has done something clever and stupid. If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. If you view the same page under Windows 7 it does show Premiere Pro. I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved!But I sent him a link to this page: However, the support person told me I needed to contact sales. I called them and asked the support guy to wait on the chat session until I had an answer. The lady in sales said that Encore is definitely included in Creative Cloud. But as I was about to relay that information to the support person, he ended the chat session!The pleasant lady in sales said she would transfer me to phone technical support. 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const RESOURCE_EDIT = 'Community: resourcesEditClick'; const RESOURCE_ADD_GROUP = 'Community: resourcesAddGroupClick'; const RESOURCE_ADD_LINK = 'Community: resourcesAddLinkClick'; const RESOURCE_EDIT_GROUP = 'Community: resourcesEditGroup'; const RESOURCE_EDIT_LINK = 'Community: resourcesEditLink'; const RESOURCE_DELETE_GROUP = 'Community: resourcesDeleteGroup'; const RESOURCE_DELETE_LINK = 'Community: resourcesDeleteLink'; if($('.resources-container').length > 0) $('.links-list-item-title-url-container .list-link').on('click', function(e) trackResourceEvents(e.currentTarget,RESOURCE_LINK,true,true); ); $('.resources-header-edit-icon').on('click',function(e) trackResourceEvents(null,RESOURCE_EDIT,false,false); ); $('.add-group-container').on('click',function(e) trackResourceEvents(null,RESOURCE_ADD_GROUP,false,false); ); $(document).on('click', '.group-form .add-link', function(e) trackResourceEvents(null,RESOURCE_ADD_LINK,false,false); ); $(document).on('click', '.group-list-item .group-edit-button', function(e) trackResourceEvents(e.currentTarget,RESOURCE_EDIT_GROUP,true,false); ); $(document).on('click', '.group-list-item .group-delete-button', function(e) trackResourceEvents(e.currentTarget,RESOURCE_DELETE_GROUP,true,false); ); $(document).on('click', '.saved-link__edit', function(e) trackResourceEvents(e.currentTarget,RESOURCE_EDIT_LINK,true,true); ); $(document).on('click', '.saved-link__delete', function(e) trackResourceEvents(e.currentTarget,RESOURCE_DELETE_LINK,true,true); ); catch(ex) console.log(ex); )(LITHIUM.jQuery); ;(function($)tryconst CC_LINKS_TYPE= '0': 'GetAppsBanner', '1': 'GetApps', '2': 'InstallTheApp', '3': 'LaunchTheExperience', '4': 'ManageAccount'; const CONVERSATION_FLAG_TYPE= '-1': '', '0': 'Top Reply', '1': 'Correct Answer', '2': 'Featured', '3': 'Announcement', '4': 'Pinned Reply'; const PAGE_NAME='digitalData.page.pageInfo.pageName';const LANGUAGE='digitalData.page.pageInfo.language';const SITE_SECTION='digitalData.page.pageInfo.siteSection';const COMMUNITY_CATEGORY='digitalData.community.communityInfo.communityCategory';const COMMUNITY_ID='digitalData.community.communityInfo.communityId';const COMMUNITY_TITLE='digitalData.community.communityInfo.communityTitle'; const CONVERSATION_PAGE='Community: conversationPage';//evar203 mapped variablesconst CARD_CREATED_DATE='digitalData.community.communityAttributes.cardCreatedDate';const COUNT_CORRECT_ANSWER='digitalData.community.communityAttributes.countCorrectAnswer';const COMMUNITY_FLAG='digitalData.community.communityInfo.communityFlag'; const COUNT_REPLY='digitalData.community.communityAttributes.countReply'; const RELATED_CONVERSATION_ACTION='relatedConversationClick';const COMMUNITY_DD_PROPERTY='digitalData.community';const CONVERSATION_REPORT='Community: conversationReportClick';const REPLY_REPORT='Community: repliesReportClick';const MARKED_CORRECT='Community: Marked as Correct';const UNMARKED_CORRECT='Community: UnMarked as Correct';const REPLY_MARKED_CORRECT='replyMarkedCorrect';const REPLY_UNMARKED_CORRECT='replyUnmarkedCorrect';const CONVERSATION_FOLLOW='Community: conversationFollowClick';const REPLY_FOLLOW='Community: repliesFollowClick';const CONVERSATION_UNFOLLOW='Community: conversationUnfollowClick';const REPLY_UNFOLLOW='Community: repliesUnfollowClick';const SOPHIA_EVENTS = 'digitalData.sophiaResponse.fromPage';const CC_LINK1 = 'Community: CCD_';const CC_LINK2 = 'Click';const CC_LINK_CLICK = 'ccdLinkClick';const CC_MANAGE_ACCOUNT_CLICK = 'manageAccountLinkClick'; const REC_CONVO_FEEDBACK_SHOWN='digitalData.community.communityAttributes.recConvoFeedbackShown';const CONVERSATION_EDIT='Community: conversationEditClick';const CONVERSATION_VIEW_HISTORY='Community: conversationViewHistoryClick';const CONVERSATION_MOVE_MERGE='Community: conversationMoveMergeClick';const CONVERSATION_SPAM='Community: conversationSpamClick';const CONVERSATION_DELETE='Community: conversationDeleteClick';const CONVERSATION_BAN_USER='Community: conversationBanUserClick';const REPLY_BAN_USER='Community: repliesBanUserClick';const REPLY_SPAM='Community: repliesSpamClick';const REPLY_DELETE='Community: repliesDeleteClick';const REPLY_MOVE_MERGE='Community: repliesMoveMergeClick';const REPLY_VIEW_HISTORY='Community: repliesViewHistoryClick';const REPLY_EDIT='Community: repliesEditClick';const REPLIES_IN_RESPONSE_TO ='Community: repliesInResponseToClick';$.when(promise1).done( function () userProfilePromise.then(trackConversationPageLoad);); function trackConversationPageLoad() //Conversation Page Load Tracking const subject = $('.userStrip').attr('data-message-subject');let messageUid = '4652844';const tempDD = digitalData; let boardId = normalizeBoardId('premiere-pro'); let community = normalizeCategoryBoardId(); let contentType = getBoardType(boardId); //track new post success trackNewPostSuccess(community, subject, messageUid); //track merge message success trackMergeSuccess(subject,community,'4652844',contentType); //recover digital data property digitalData = tempDD; const valArr = location.pathname.split('/'); let pageName; let layoutView = 'threaded'; if('ForumTopicPage' === 'IdeaPage') layoutView = 'linear'; //Ideas do not support threaded view so it will always be linear let sortOrder = 'by_date_ascending'=="by_date_ascending"?"Earliest":"Latest"; if(PAGE_LANG!=='en') pageName = location.hostname + ':t5:' + boardId + ':' + 'conversationPage'; else if(valArr && valArr.length > 2) pageName = location.hostname + ':' + valArr[1] + ':' + community + ':' + 'conversationPage'; if(pageName) setDigitalDataProperty(PAGE_NAME, pageName); if(messageUid) setDigitalDataProperty(COMMUNITY_ID, messageUid); setDigitalDataProperty(LANGUAGE, getLocale()); setDigitalDataProperty(SITE_SECTION, CONVERSATION_PAGE); setPrimaryEvent(CONVERSATION_PAGE, 'pageload');let replyCount = 0;if($('.reply-count__text').length > 0) replyCount = $('.reply-count__text').attr('data-reply-count'); let status = ''; let voteCount = 0; if($('.message-status-link').length > 0) status = $('.message-status-link')[0].innerText; if($('#messageKudosCount_').length > 0) voteCount = $('#messageKudosCount_')[0].getAttribute('data-upvote-count'); const correctAnswerCount = $('.correct-answer-div').attr('data-correct-answer-count'); const creationDate = $('.roleTimestamp').attr('data-post-time'); setDigitalDataProperty(CARD_CREATED_DATE, creationDate); //setDigitalDataProperty(COUNT_REPLY, replyCount?replyCount:'0'); setDigitalDataProperty(COUNT_CORRECT_ANSWER, correctAnswerCount?correctAnswerCount:'0'); setDigitalDataProperty(COMMUNITY_CONTENT_TYPE, contentType); setDigitalDataProperty(COMMUNITY_CATEGORY, community); setDigitalDataProperty(COMMUNITY_TITLE, subject); let solnType = $('.conversation-page-container').attr('data-solution-type'); if(parseInt(solnType) 0) solnType = '1'; else if($('#special-reply-pinned').length > 0) solnType = '4'; solnType = CONVERSATION_FLAG_TYPE[solnType]; let flag = solnType; if($('.body-outer-container').attr('data-pin-flag') === "true") if(flag != '') flag = flag + ';Pinned'; else flag = 'Pinned'; if(flag != '') setDigitalDataProperty(COMMUNITY_FLAG, flag); if(document.getElementById('feedback_view_1')) setDigitalDataProperty(REC_CONVO_FEEDBACK_SHOWN, 'true'); dnmsTrackConversationFeedback('render', 'feedback-answer', [messageUid, community, null, 'radio button']); setDigitalDataProperty(FILTERS, [createGPSortInfoObj(sortOrder)]); setDigitalDataProperty(SOPHIA_EVENTS,['CampaignId': relatedConvCampaignId, 'ControlGroupId': relatedConvControlGroupId, 'VariationId': relatedConvVariationId, 'ActionBlockId': relatedConvActionBlockId, 'CampaignId': manageAccountCampaignId, 'ControlGroupId': manageAccountControlGroupId, 'VariationId': manageAccountVariationId, 'ActionBlockId': manageAccountActionBlockId]); captureSnapshot('state'); //dunamis api call dnmsConversationPageRender(community, replyCount, subject, getCommunityCurrentPageNum(), getConversationTags().toString(), messageUid, layoutView, flag, status, voteCount); cleanDigitalDataProperties([SOPHIA_EVENTS]); if ($('.promos-wrapper').length > 0) let promotype = $('.promos-wrapper').attr('data-promotype'); let promosubtype = $('.promos-wrapper').attr('data-promosubtype'); dnmsPromoRender(promotype, promosubtype, community, messageUid); //Track related conversation clickdetectRelatedConversationsLoad(); //track status update success if(localStorage.hasOwnProperty('messageStatusUpdate')) trackStatusUpdateSuccess(); //Track reply post success trackReplyPostSuccess(); let lsCleanUpArr = ['gpEditMessageType', 'gpEditMessagePageNum', 'gpReportMessageDetails', 'gpReportMessageType'];clearStorage(lsCleanUpArr);cleanDigitalDataProperties(['digitalData.primaryEvent.eventInfo', FILTERS]); function getPayload(params) var sophiaPayload = []; try params = params.split("&"); var keyMapping = 'aid':'ActionBlockId','campid':'CampaignId', 'cid':'ContainerId','cgid':'ControlGroupId','tid':'TreatmentId','vid':'VariationId','sid':'SurfaceId'; var sophiaMap = ; for(let i=0;i 1 && (keys[0] in keyMapping)) sophiaMap[keyMapping[keys[0]]] = keys[1]; sophiaPayload.push(sophiaMap); catch(err) console.log(err); return sophiaPayload;function trackNewPostSuccess(communityName, subject, messageUid) const npsDD = localStorage.getItem('npsDigitalData'); if(npsDD) const ddVal = JSON.parse(npsDD);if(subject === ddVal.community.communityInfo.communityTitle) digitalData = ddVal; setDigitalDataProperty(COMMUNITY_ID, messageUid); dnmsNewPostSuccess(communityName, subject, messageUid, JSON.parse(npsDD).sophiaResponse); captureSnapshot('event'); cleanDigitalDataProperties([SOPHIA_EVENTS]); localStorage.removeItem('npsDigitalData');function trackMergeSuccess(subject,community,messageId,contentType) try const mergeMsgDD = localStorage.getItem('mergeMsgDigitalData'); if(mergeMsgDD) const ddVal = JSON.parse(mergeMsgDD); if(messageId === ddVal.community.communityInfo.communityId) digitalData = ddVal; setDigitalDataProperty(COMMUNITY_CATEGORY, community); setDigitalDataProperty('digitalData.community.communityInfo.communityContentTab', contentType); setDigitalDataProperty(COMMUNITY_TITLE, subject); captureSnapshot('event'); let cnvrstnIds = []; let slctdCnvrstnArr = ddVal.community.attributes.selectedConversations; for(let i=0;i 4) messages that got merged if(triggerBy === 'communityPage') dnmsMoveMergeDeleteSuccessClick('Community','Community Controls', 'success', 'Merge', xArr); else if(triggerBy === 'conversationPage') dnmsMoveMergeDeleteSuccessClick('Conversation','Merge Conversation', 'click', 'Merge success', xArr); localStorage.removeItem('moveMergeDeletetriggeredBy'); localStorage.removeItem('mergeMsgDigitalData'); catch(err) console.log(err); function clearStorage(items) for(let x=0; x 0) $('.related-conversations-card').on('click', function(e) if(e.target.hasAttribute('data-related-content-type')) //section tab click events let destinationTab = e.target.getAttribute('data-related-content-type'); dnmsCPSectionTabClick(getDigitalDataProperty(COMMUNITY_CATEGORY), 'related conversation', destinationTab); setPrimaryEvent('Community: relatedConversationLabelClick', SECTION_TAB_ACTION); setDigitalDataProperty(COMMUNITY_CONTENT_TYPE, destinationTab); captureSnapshot('event'); else let subject = e.target.getAttribute('data-related-conversation-subject'); let boardId = e.target.getAttribute('data-related-conversation-board'); let relatedCommContentType = getBoardType(boardId); let community = normalizeCategoryBoardId(); let target_href = e.target.href; let convo_id = e.target.getAttribute('data-related-conversation-id'); let org_convo_id = getDigitalDataProperty(COMMUNITY_ID); dnmsRelatedConversationsClick(community, target_href, org_convo_id, convo_id, "", subject, relatedConvCampaignId, relatedConvControlGroupId, relatedConvVariationId, relatedCommContentType); setPrimaryEvent(RELATED_CONVERSATION_CLICK, RELATED_CONVERSATION_ACTION); cleanDigitalDataProperties([COMMUNITY_DD_PROPERTY]); setDigitalDataProperty(COMMUNITY_CATEGORY, community); setDigitalDataProperty(COMMUNITY_CONTENT_TYPE,relatedCommContentType); setDigitalDataProperty(COMMUNITY_ID, convo_id); setDigitalDataProperty(COMMUNITY_TITLE, subject); setDigitalDataProperty(SOPHIA_EVENTS,['CampaignId': relatedConvCampaignId, 'ControlGroupId': relatedConvControlGroupId, 'VariationId': relatedConvVariationId, 'ActionBlockId': relatedConvActionBlockId]); captureSnapshot('event'); cleanDigitalDataProperties([SOPHIA_EVENTS]); ); //Track actions on conversation and repliesif($('.lia-quilt-column-main_content').length > 0) $('.lia-quilt-column-main_content').on('click', function(e) let targetElement = $(e.target); //Track Report if(targetElement.hasClass('report__text')) trackReportClick(targetElement); //Track mark correct answer if(targetElement.hasClass('lia-component-solutions-action-mark-message-as-accepted-solution')) trackMarkUnmarkCorrectAnswer('mark correct answer', targetElement); //Track Unmark correct answer if(targetElement.hasClass('lia-component-solutions-action-unmark-message-as-accepted-solution')) trackMarkUnmarkCorrectAnswer('unmark correct answer', targetElement); //Track view history click if(targetElement.hasClass('view-message-history')) trackViewHistoryClick(targetElement); //Track move merge click if(targetElement.hasClass('move-message')) trackMoveMergeClick(targetElement); if(getDigitalDataProperty(COMMUNITY_CONTENT_TYPE) !== 'Discussion' ) let authorId = $(targetElement).closest('.MessageView').find('.userStrip__link').attr('data-user-id'); if(authorId.length > 0) localStorage.setItem("mergeAuthor", authorId); //Track delete conversation/reply click if(targetElement.hasClass('delete-message-and-replies') );//Track edit message clickif($('.edit-message').length > 0) $('.edit-message').on('click', function(e) trackEditMessageClick($(e.target)); );//Track mark spam clickif($('.lia-component-spam-action-mark-message-as-spam').length > 0) $('.lia-component-spam-action-mark-message-as-spam').on('click', function(e) trackMarkSpamClick($(e.target)); ); //Track conversation page CC clicksvar ccElements = document.querySelectorAll(".cc-links-cta-container__anchor, .cc-links-banner-p2 a button");for (let i = 0; i 0) setPrimaryEvent(isFollowAction?CONVERSATION_FOLLOW:CONVERSATION_UNFOLLOW, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick(action, getConversationPageDetails()); else setPrimaryEvent(isFollowAction?REPLY_FOLLOW:REPLY_UNFOLLOW, REPLY_ACTION); let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick(action, replyType, getConversationPageDetails()); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackBanUserClick(tElement) if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_BAN_USER, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick('ban user', getConversationPageDetails()); else let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick('ban user', replyType, getConversationPageDetails()); setPrimaryEvent(REPLY_BAN_USER, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackMarkSpamClick(tElement) if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_SPAM, CONVERSATION_ACTION); //dunamis api call let convArray = getConversationPageDetails(); dnmsConversationActionsClick('mark as spam', convArray); if(convArray.length > 1) syncDataOnS3('Spam', convArray[1]); else let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick('mark as spam', replyType, getConversationPageDetails()); setPrimaryEvent(REPLY_SPAM, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackDeleteMessageClick(tElement) if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_DELETE, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick('delete the conversation', getConversationPageDetails()); localStorage.setItem('moveMergeDeletetriggeredBy','conversationPage:originalPost'+':'+getConversationPageDetails().toString()+':'+getDigitalDataProperty(COMMUNITY_CONTENT_TYPE)); else let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick('delete the reply', replyType, getConversationPageDetails()); localStorage.setItem('moveMergeDeletetriggeredBy','conversationPage:'+replyType+':'+getConversationPageDetails().toString()+':'+getDigitalDataProperty(COMMUNITY_CONTENT_TYPE)); setPrimaryEvent(REPLY_DELETE, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackMoveMergeClick(tElement) localStorage.setItem("movingConversationId", getDigitalDataProperty(COMMUNITY_ID)); if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_MOVE_MERGE, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick('move/merge the conversation', getConversationPageDetails()); localStorage.setItem('moveMergeDeletetriggeredBy','conversationPage:originalPost'+':'+getConversationPageDetails().toString()+':'+getDigitalDataProperty(COMMUNITY_CONTENT_TYPE)); else let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick('move/merge the conversation', replyType, getConversationPageDetails()); localStorage.setItem('moveMergeDeletetriggeredBy','conversationPage:'+replyType+':'+getConversationPageDetails().toString()+':'+getDigitalDataProperty(COMMUNITY_CONTENT_TYPE)); setPrimaryEvent(REPLY_MOVE_MERGE, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackViewHistoryClick(tElement) if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_VIEW_HISTORY, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick('view history', getConversationPageDetails()); else let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick('view history', replyType, getConversationPageDetails()); setPrimaryEvent(REPLY_VIEW_HISTORY, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackEditMessageClick(tElement) if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_EDIT, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick('edit message', getConversationPageDetails()); localStorage.setItem('gpEditMessagePageNum', getCommunityCurrentPageNum()); else let replyType = getReplyType(tElement); if(replyType) localStorage.setItem('gpEditMessagePageNum', getCommunityCurrentPageNum()); dnmsConversationReplyActionsClick('edit message', replyType, getConversationPageDetails()); localStorage.setItem('gpEditMessageType', replyType); setPrimaryEvent(REPLY_EDIT, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackReportClick(tElement) let tempConversationPageDetails = getConversationPageDetails(); tempConversationPageDetails[2] = encodeURIComponent(tempConversationPageDetails[2]); localStorage.setItem('gpReportMessageDetails', tempConversationPageDetails); if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_REPORT, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick('report', getConversationPageDetails()); else let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick('report', replyType, getConversationPageDetails()); localStorage.setItem('gpReportMessageType', replyType); setPrimaryEvent(REPLY_REPORT, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackMarkUnmarkCorrectAnswer(action, tElement) let correctFlag = action==='mark correct answer'; setPrimaryEvent(correctFlag?MARKED_CORRECT:UNMARKED_CORRECT, correctFlag?REPLY_MARKED_CORRECT:REPLY_UNMARKED_CORRECT); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); convDetails = getConversationPageDetails(); if(correctFlag) convDetails = setSophiaPayload(convDetails); captureSnapshot('event'); let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick(action, replyType, convDetails); cleanDigitalDataProperties([SOPHIA_EVENTS]);function detectRelatedConversationsLoad() { if($('.personalised-related-conversations').length > 0) let targetNode = $('.personalised-related-conversations')[0]; let config = childList: true ; let callback = function(mutationsList, observer) for(let i=0; i 0) status = $('.message-status-link')[0].innerText; dnmsConversationStatusUpdate('success',getConversationPageDetails(), comment, status); setPrimaryEvent('Community: StatusChanged'+status.replace(' ',''),'conversationStatusUpdated'); setDigitalDataProperty(PRIMARY_FILTER, createGPFilterInfoObj(status, 'statusChange')); captureSnapshot('event'); localStorage.removeItem('messageStatusUpdate'); cleanDigitalDataProperties([PRIMARY_FILTER, FILTERS]); catch(e) console.log(e); function isReplyBodyEmpty() { let result = false; let xNode;if($('.mce-edit-area').length > 0 && $('.mce-edit-area').children().length > 0) { let mceEditAreaiFrames = $('.mce-edit-area').children(); for(let i=0; i 0 && (content[0].hasAttribute('data-mce-bogus') tinymce.innerHTML === '
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